Getting started
Accounts, browsing, and your first purchase.
Help center
How can we help you today?
Search our guides, browse by topic, or reach the team. Most answers are a few seconds away.
Browse by topic
Find the right answer fast.
Orders & payments
Buying, receipts, downloads, and refunds.
Selling on TOFFEHA
Listings, the Studio, verification, and payouts.
Creator playbook
Write, price, photograph, and grow listings that actually sell.
Getting paid
Payouts, fees, taxes, refunds, and chargebacks for hosts.
Bookings & travel
Dates, availability, and using your plan.
Trust & safety
Staying safe and reporting problems.
Account & settings
Profile, password, and notifications.
Popular questions
Quick answers.
Cannot find it here? The team replies within one business day.
Where do I find a plan I purchased?
Open your account dashboard and go to your orders. Digital plans are available to download there any time, and a copy of the link is emailed to you at purchase.
I did not get my confirmation email
Check spam first. If it is not there within a few minutes, confirm the email on your account is correct, then contact us and we will resend it.
How do I become a creator?
Head to Become a creator, set up your free account, and open the Studio. The builder guides you through your first plan or service step by step.
Can I sell more than one type of service?
Yes. One account can offer plans, guiding, transport, stays, and more. Each provider type is verified separately, so you can grow into new ones over time.
How long do payouts take?
Earnings clear after the buyer protection window, then pay out to your connected account on a regular schedule. Timing after that depends on your bank.
What if a creator does not deliver?
You are protected. If a booked service is not delivered or is materially not as described, contact us with your order number and we will make it right.
Still stuck?
Talk to a human.
Our small team reads every message and helps you sort it out, buyer or creator.