Resolve a dispute
What to do when an order does not go to plan.
Most issues resolve directly with the creator. If you cannot reach a fair outcome, TOFFEHA mediates based on the listing terms, your messages, and the evidence.
- Message the creator first and give them a chance to fix it.
- If unresolved, open a request with support and your order number.
- Please come to us before a bank chargeback. We can usually resolve it faster.
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