Handle a refund as a host
When to refund, how it works, and how to protect yourself.
Fair, fast refunds build your reputation. When a refund is the right call, doing it well often turns a problem into a future sale.
How refunds work for you
- The refunded amount and its commission are reversed against your balance.
- Your stated cancellation terms guide what is fair for date based bookings.
- Digital plans are generally non refundable once accessed, unless faulty or not as described.
Protect yourself
- Describe your listing accurately so disputes are rare.
- Keep communication on TOFFEHA so there is a clear record.
- Respond to issues quickly and in good faith.
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