Chargebacks explained
What a chargeback is and how to avoid one.
A chargeback is when a buyer disputes a charge with their bank instead of with us. They are slow and stressful for everyone, and they are almost always avoidable.
- Most disputes can be solved faster by resolving directly or through TOFFEHA support.
- Accurate listings and good communication prevent the vast majority of chargebacks.
- If you receive one, respond promptly with your evidence and order records.
Encourage buyers to come to us first. We can usually resolve things faster than a bank.
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